ARCHIVE: Race equality scheme action plan: Objective 5

To ensure that public access to our information and data about all our services is inclusive, open and effective

Activity: Service Delivery and Community Engagement

Key Elements

  1. Review our Publication Scheme and ensure our policies and procedures are accessible, particularly to seldom heard groups (April 2009)

Outcomes
To ensure that the public can access information and data about our services in formats that are appropriate to their needs, including the methods for requesting material.

Performance/progress measures

  • Monitoring in relation to the scope of engagement activity in support of the Scheme
  • Public satisfaction surveys on the ability to access information
  • Audits of the use of inclusive images

Lead
Director of Communications

Page last modified: 4 August 2008
Page published: 4 August 2008